This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Practice DNAs & Late arrivals

DNA means "Did not attend"

Every month over 200 patients fail to keep their appointments and don't cancel. This is a huge number, and very frustrating when we know there is a big demand for appointments. We would ask that, wherever possible, you contact us to let us know if you are unable to attend, we will then be able to re-book that appointment for another patient. 

The annual cost to the NHS for an average of 300 monthly DNA's is approximately £45,000.  This equates to

  • 1 6 session Salaried GP
  • or 2 Practice nurses 
  • or 3 Practice admin staff 

Text cancellation number: 07742 230 630.

  Please include your name, date of birth and appointment details.

DNA Numbers

2013: 3434

2014: 3261 -5.3% reduction from 2013

2015: 3566 - nearly a 10% increase compared to 2014

2017: 2931 - 17.8% reduction from 2015

2018: 2987 - 1.91% increase from 2017



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website